b. Information we collect
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
We may collect the following Data from you:
- Profession and job title
- Contact information such as email and telephone number
c. Data that is given to us by you
The Flo Coach will collect your Data in a number of ways, for example:
- When you contact us through the Website, by telephone, post, email or through other means;
- When you complete surveys that we use for research purposes;
- When you enter a competition or promotion through a social media channel;
- When you make a payment through us, through the Website or otherwise;
- When you elect to receive marketing communications through us;
- When you use our services;
For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft opt-in:
A soft opt-in consent is a specific type of consent which applies when you have previously engaged with us ( for example, you contact us to ask for more details about a service and we are marketing similar products/services) Under ‘soft opt-in’ consent, we will take your consent as given unless you opt out.
For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example checking a tick box that we’ll provide.
If you are not satisfied about our approach to marketing, you have the right to withdraw your consent at any time.
d. How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
e. GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
f. Log Files
theflocoach.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
g. Links to other websites
h. Advertising Partners Privacy Policies
Note that theflocoach.com has no access to or control over these cookies that are used by third-party advertisers.
i. Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
j. Changes to this policy
You may contact The Flo Coach by email at Claire@theflocoach.com
This policy is effective as of 14 August 2020.